Food and Beverage Attendant Vacancy at Ibis Style Jakarta

Located in central Jakarta within the Central Business District, the vibrant All Seasons Jakarta Thamrin provides easy access to the nearby offices, banks, embassies and Grand Indonesia Shopping Mall, with Soekarno Hatta Airport only 30 minutes away by car. The hotel’s 167 rooms are designed with a modern, yet colorful feel. Wine and dine at rooftop restaurant and bar, while taking in the breathtaking view of the city skyline, making it perfect for both business and leisure traveler, Ibis Style jakarta is looking for Food and Beverage Attendant

Overview of duties
“• Welcomes guests and provides a high standard of restaurant service at the F&B point of sale
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour • Adopts appropriate ibis Styles service-oriented behaviours and attitudes, focussing on the brand’s values: Modernity, Simplicity, Well-being”
Main responsibilities
Customer relations
“• Provides a friendly and personalised welcome for guests in line with the brand’s service mindset
• Offers attentive service and adapts to any constraints guests may have
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty
• Knows all about ibis Styles’ special features and promotes the brand and hotel’s offer”
Professional techniques / Production
“• Completes the following tasks:
– unloads the deliveries for his/her department
– prepares the point of sale and preparation areas
– welcomes guests and provides waiter service
– cleans and tidies the restaurant and preparation areas after closing
• Before every workshift, finds out about dish composition and any shortages (takes part in briefing and debriefing meetings)
• Organises his/her work to suit fluctuations in numbers, events and guests
• Recognises the different types of clientele and adapts services accordingly, keeping to the basic rules
• Keeps the equipment used in good condition .”
Team management
Communicates and cooperates closely with the kitchen
Commercial / Sales
“• Is attentive to guests’ requests and fulfils them, while increasing sales
• Helps gain customer loyalty through the high standard of service
• Encourages guests to post their comments on the interactive Visitors’ Book”
Management and administration
“• Takes part in meeting the department’s targets:
by respecting the procedures and internal audits applicable in the hotel
• Helps manage crockery and appliances by avoiding breakages
• May be asked to help with inventories”
Hygiene / Personal safety / Environment
“• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel’s security regulations (in case of fire etc)
• Respects the hotel’s commitments to the “”Environment Charter”” (saving energy, recycling, sorting waste etc)”

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